Frequently Asked Questions

  • Is the robot safe for pets and kids?
  • Our robots are absolutely safe for families with pets and young children. More than 1 million robot mowers have been sold in Europe over the past 10 years with a remarkable safety record. The robot has sensors that make it stop and turn around when bumping into any thing or person. The blades stop turning in less than one second if the robot is lifted from the ground. Also, a 3-inch barrier prevents fingers/toes from reaching the blades while operating. All that said, these are not toys so out of an abundance of caution please don't allow children to play with the mowers.
  • What happens if the robot gets stolen?
  • Your Robin robot is fully insured against theft. Furthermore, we install a GPS tracking device on each unit so they can be easily found at any time. We are immediately notified if the robot leaves your property. They are also not valuable to anyone other than our customers because they are automatically disabled if removed from their designated lawn. We apply a sticker to each unit warning thieves and have not lost a unit with the GPS installed.
  • Why wouldn't I just buy a robot rather than sign up for a service?
  • Our service-model is the lowest-cost, lowest-maintenance way to take advantage of robotic mowing with theft insurance included. You could purchase a mower for $1,600-3,500 but then you would need to install it yourself, including tunneling under sidewalks and driveways. You would also have to buy a wire-signal tool to find/repair wire breaks (a common issue) and you would also bear the risk of theft. With Robin, you pay a low monthly fee that includes all maintenance, GPS tracking and theft protection, and wire repairs.
  • Can the robots cross sidewalks, driveways and rocky areas?
  • Our robots can handle sidewalk and driveway crossings without an issue. The robots can handle bumpy terrain and lips up to about 2-inches. If higher than that, we choose a narrow area and level the ground in that area slightly to allow the robot across. Rocky areas are typically fine as well. The robot will bounce off of larger boulders and drive across bumpy rocks in most cases. We always test these areas during installation.
  • Can it get past our fence gate and mow the back yard?
  • Robin has patented a small "robot door" technology that allows the robot to pass through the fence between front and back yards automatically. The door automatically unlocks to allow the robot to pass through, and then locks again so that pets and young children remain safely in your yard when the robot is not in use. You also have the option to carry it back and forth, but the units are 30-45 pounds and would need to be moved multiple times per week. Customers that tried that all agree the door is a lot more convenient!
  • Can the mowers handle dog poop and other pet waste?
  • A small amount of pet waste is not a problem for the mowers. If too much builds up on the wheels or around the blades, the mower may lose traction so we ask pet owners to regularly clear their yard (every few days) but in general the mowers are very compatible with pets.
  • What happens to the grass clippings?
  • Because the mower is regularly cutting your lawn, it cuts just a small bit of the grass blade each time. These bits of grass easily fall back down to the soil where they decompose and provide fertilizer-like nutrients to the roots. This makes for a much greener and healthier lawn overall.
  • Does the robot mower live at my home?
  • We install a base station at your home, where the robot lives while mowing your property. Robin handles all the programming and maintenance so you don't need to worry about a thing. The robot will mow on its programmed schedule and then return to its base for charging.
  • Do the mowers mow in straight lines or in a random pattern?
  • The mowers can mow the perimeter of the lawn in a straight pattern but then mow randomly across the lawn. They get to every portion of the yard though, so every single day when you walk out your door it looks like the lawn was mowed 3 days ago. It's like Groundhog's Day!
  • How much does the robot mowing service cost?
  • You can get an instant price for all packages at your home by entering your address at www.robinautopilot.com. Our Silver-level service consists of the mower, all required maintenance, and insurance against theft. If you'd like edging and trimming, then the Gold package adds these services. For bed weeding and shrub trimming, try our Platinum service.
  • What size lawn can a robot handle?
  • A single standard robot can handle properties up to 3/4 acre (about 1/2 acre of grass). For larger properties we use two or more robots to cover the entire property and can capably service properties over 1+ acre in size.
  • Can the robot handle large hills?
  • Our standard robot can handle hills up to a 30% angle.
  • Can this equipment be used on commercial properties?
  • Yes, our robotic service is capable and available for commercial properties.
  • We have a rocky or stone path between our front-yard and backyard--can the mower navigate between areas?
  • Yes, in most cases the mower can drive over rocks and stone pathways. The mower can be programmed for different areas of the yard and will drive between them with the mower blades off. In some cases we use a separate base station in the backyard and manually move it between the yards, but that's unusual and only used as a backup plan.
  • How does the Robot Mower service work during the Winter? Can it be paused during the winter or am I expected to pay year round?
  • During the Winter months, robot customers have the option of pausing their service until the grass starts growing again. In some areas of the country we also offer free rye grass planting if you'd prefer to have the best looking lawn all Winter long!
  • Can we choose a certain time of day for the robot to run so we can ensure our pets are inside?
  • Yes, when we install the robot we will ask you about irrigation systems and pets. We can program the mower to run during specific days and times to avoid both of them. The robots are quiet enough they can even be set to run at night.
  • Under the Gold package, what is included in "edging and trimming"?
  • Our gold package includes edging and trimming of all grass. This includes along sidewalks, driveways, flower beds, and around trees and fence lines. If you'd like shrub trimming, that's included in the Platinum pricing plan along with bed weeding.
  • How often will my lawn be mowed and how long will it take?
  • The amount of time depends on the size of the yard, but the robots can work day or night and you don't need to be present. It goes out on a set schedule that can be adjusted around your irrigation, pets or other yard usage times.
  • What about back yards with wrought iron fences?
  • Our robot door can be added to any fence, including iron and other metal fences.
  • Can the mowers handle leaves and sticks from trees?
  • Yes, the mowers have no problem mowing through leaves that have fallen from trees and in fact do a great job mulching them to keep your lawn looking great. During heavy leaf fall seasons it may be necessary to request a full leaf cleanup service from our crews, but normal leaf cover won't prevent the mower from doing its job. Small sticks get mulched, while larger sticks will just get pushed out of the way by the mower.
  • What areas do you service?
  • We are adding new franchises nationwide. To find out if we service your area, enter your address into the box at www.robinautopilot.com and the system will let you know.
  • How often does the robot mow my lawn?
  • Every lawn requires a different amount of time for mowing. Our installers set up the program for the optimal number of hours, while also programming it to avoid irrigation times and high-traffic usage. The robots are quiet enough to run at night and on average use just $2 of electricity per month.
  • Can the cutting height be adjusted?
  • Our mowers are able to cut from about 1 1/4 inches up to 3 1/2 inches. It is a manual adjustment on the mower itself, much like on a traditional lawnmower.
  • How does rain affect the mower?
  • The robots have a rain sensor that delays the start time if they sense rain or sprinklers operating. They're fine to operate in the rain given their light weight, but we default to waiting. The robots are also capable of driving through standing water up to about 2 inches.
  • How do I learn more about owning a franchise?
  • Franchises are available across the U.S. Visit www.robinautopilotfranchise.com to learn more and sign up for more information.
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